🎉

You’re officially enrolled in the Front Desk Playbook course!

 

Thank you for investing in better customer service for your library. Your journey toward more confident communication and better patron interactions starts now!

As an ALA member, you’ve taken advantage of your special member pricing and now have access to practical tools and training designed to help your patron-facing team communicate clearly, listen effectively, handle difficult situations, and create a welcoming, professional experience for every patron.

You’ve taken an important next step, and I’m deeply honored to be part of your journey.

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📦 What Happens Next?


You will receive an email shortly with further instructions.

Follow the instructions on how to access your purchase.

If it doesn’t show up within a few minutes, check your spam/promotions folder.

 

Log in and start your training whenever you're ready.

The Front Desk Playbook is self-paced, so you and your team can work through the training at a pace that fits your schedule.

➡️ Ready To Begin?


There’s no need to wait for the “perfect” time.

Start with Module 1 and take it from there.

Don't just watch the lessons.

Pause. Reflect. Practice. Apply.

Because the real value of training isn't simply knowing something new.

 

It's knowing what to do differently.

 💬 Need Help?

 
If you have any questions or need assistance, I'm here for you!

📧 FEEL FREE TO REACH OUT

Hi! I'm Laurie Brown

I’ve spent more than three decades helping organizations strengthen communication, presentation, and customer service skills that directly affect their bottom line. I’m the author of The Greet Your Customer Manual, The Teleprompter Manual, and Brand-Aid, and I’ve been honored to be named one of the Top 30 Global Gurus in Communication for two consecutive years.

I care deeply about creating programs that are practical, engaging, and immediately useful. My approach is interactive and straightforward. I focus on the real moments your team faces every day at the front desk. The goal is simple. Help your people create strong first impressions, build trust quickly, and deliver service that keeps customers coming back.

If you have any questions or need help accessing the course, feel free to contact me at [email protected]